I am yet to blog about it – but last week I purchased a 24” iMac after months of consideration. And until last night everything had been going fine. It had been one of the nicest machines I've ever used.

Then last night while surfing the web I noted a little black spot on the screen. At first I thought it was dust. After using the Apple branded cloth to wipe it down, it was still there. My heart sank. A dead pixel on my one week old iMac. I know some people wouldn't care, but me? I do.

So I went in to Dick Smith and asked them what they would do about it. And they said they’d replace it at no cost to me. Great! Or at least I thought.

Got a phone call a short time later saying that Apple doesn’t think one pixel is an “acceptable amount for replacement”. What the fuck? How can you have an acceptable amount? I could understand it if the computer was 10 years old, but it’s a brand new machine. It shouldn’t have any dead pixels after a week. And if it does, Apple should replace it. I paid enough for the machine.

So tonight I have to ring Apple and log a support request with them. And then apparently a technician, sorry genius, has to have a look at it and “asses the damage”. If they just replaced my machine, I would again be happy. Here’s to hoping they will do something. Or it will be going back to where it came from.

Comments

Thanks a lot.. great post